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How rupiahgg Handles Your Personal Data

At rupiahgg, your personal data — from account registration details to payment records processed through DANA, OVO, GoPay and QRIS — is handled under a clear, documented framework.

Data collected only for account & payment purposesDANA, OVO, GoPay, QRIS transaction records securedYour right to access or erase your dataNo data sold to third partiesContact our privacy team any day of the week

Explore the Lobby Read FAQ

What Data We Collect and Why

rupiahgg Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with rupiahgg, we collect the details you provide during registration — name, email address, phone number and, where relevant, identity verification documents required under applicable Indonesian data protection frameworks. Payment information linked to DANA, OVO, GoPay and QRIS is processed through

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encrypted channels; we store transaction references but never full wallet credentials. We also collect device identifiers and session logs to maintain account security and detect unauthorised access. Whether or how this data interacts with regulatory obligations depends on local law. We retain account data for as
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long as your account remains active and for a defined period afterward as required by applicable rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you want to review, correct or delete the personal data we hold about you, our privacy support team is available seven days a week. Reach us through any of the channels below and we will respond with a formal acknowledgement within 24 hours. Requests from players in Bandung and across Indonesia are handled through the same process — no separate regional queue.

Team online

Live Chat

Open a live-chat session directly from your account dashboard. Our privacy-aware agents are available every day from 08:00 to 23:00 WIB and can log a formal data request on your behalf within minutes.

Email Privacy Request

Send your data access or deletion request to our dedicated privacy email address. Include your registered account username and we will process the request and reply within one business day.

In-Account Settings

Navigate to Account › Privacy in your dashboard to review the data categories we hold, adjust marketing-communication preferences, or submit a deletion request directly — no need to contact support for routine preference changes.

DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Our data-handling practices are designed around your account security from the moment you register.

Encryption at Rest and in Transit

All personal data — including payment references from DANA, OVO, GoPay and QRIS transactions — is encrypted using AES-256 at rest and TLS 1.3 in transit. No unencrypted personal record is written to our storage layer at any point.

Cookie Policy and Your Choices

We use functional cookies to keep your session active, analytics cookies to understand lobby navigation, and no advertising cookies that track you across external sites. You can review and adjust cookie preferences from your browser settings or our cookie-consent banner at any time.

Account Security Controls

Two-factor authentication is available on all accounts and can be enabled under Account › Security. Login attempts from unrecognised devices trigger an email alert to your registered address — you can review active sessions and revoke access at any time.

Data Retention Windows

Active account data is retained while your account remains open. After account closure, transaction and identity records are kept for the period required under applicable law, then permanently deleted. You may request a summary of your retention schedule via our privacy email.

Third-Party Data Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks) and identity-verification partners strictly necessary to operate your account. We do not sell, rent or trade your personal information to marketing or data-broker companies — ever.

Your Right to Correct or Request Erasure

You have the right to request a copy of all data we hold, correct inaccurate records, or ask for erasure where local law permits. Submit requests through live chat, email or your in-account privacy dashboard and we will respond within 24 hours.

Your Privacy Policy Questions, Clearly Answered

The questions below cover the scenarios Indonesian account holders ask most often about how rupiahgg collects, stores and respects their data. If your question is not listed here, our live-chat team is available daily from 08:00 to 23:00 WIB and can connect you to a privacy specialist.

We collect your full name, email address, phone number and date of birth at registration. If identity verification is required under applicable rules, we may ask for a government-issued ID — handling depends on local law and your account activity level.

We store transaction references and timestamps for your payment history, but we never store full wallet credentials or PINs. Payment data is encrypted and accessible only to our payments and fraud-prevention teams for account security purposes.

After you close your account, we retain identity and transaction records for the period required by applicable Indonesian data rules, then permanently delete them. You may contact our privacy team at any time to confirm the specific retention window for your records.

Yes. Submit a data-access request via live chat, our privacy email or Account › Privacy in your dashboard. We will compile and deliver a structured summary of your data within five business days of receiving a verified request.

We share data only with payment processors (DANA, OVO, GoPay, QRIS) and identity-verification partners necessary for your account. We do not share, sell or rent your data to any marketing company, analytics reseller or data broker.

Navigate to Account › Privacy and select 'Request Data Deletion', or contact our privacy email directly. We acknowledge all deletion requests within 24 hours. Erasure eligibility depends on local law and whether we are required to retain certain records.

We use session cookies to keep you logged in, analytics cookies to improve lobby navigation, and no cross-site advertising trackers. Adjust your preferences through our cookie-consent banner or your browser settings — functional cookies cannot be disabled without affecting account access.

How rupiahgg Handles Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Privacy Request

In-Account Settings

How We Protect and Manage Your Information

Encryption at Rest and in Transit

Cookie Policy and Your Choices

Account Security Controls

Data Retention Windows

Third-Party Data Sharing

Your Right to Correct or Request Erasure

Your Privacy Policy Questions, Clearly Answered

01 What personal data does rupiahgg collect when I register?

02 Are my DANA, OVO, GoPay and QRIS payment details stored?

03 How long does rupiahgg keep my data after I close my account?

04 Can I request a copy of all the data rupiahgg holds about me?

05 Does rupiahgg share my data with third parties outside the payment networks?

06 How do I request that rupiahgg delete my personal data?

07 What cookies does rupiahgg use and how can I control them?

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